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Turn the voice of the customer into backlog.

Centralize feedback from email, chat, surveys, and social; classify by theme and sentiment with AI; and promote insights into ideas.

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Feedback

Why use it

01

One inbox for all customer input.

02

Sentiment and pattern analysis by TrexAI.

03

Promote feedback into brainstorms.

Feedback

Frequently asked questions

Where does feedback come from?

From multiple sources — email, chat, surveys, and social — with source tracking.

Does AI help make sense of feedback?

Yes, TrexAI detects sentiment (positive, neutral, negative) and patterns.

What do I do with a key insight?

Promote it to a Brainstorms idea and carry it to the roadmap.

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Works well with

Dokumentation
TREX / One platform. Many flows.

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